x99 Responsible Gaming

How We Verify Age

x99 uses a multi-layered age verification process to ensure that no one under 18 can access real-money gambling services on our platform:

• Registration declaration: Every player must confirm they are 18 or older during account creation. Providing a false declaration is a violation of our Terms & Conditions.
• Document-based KYC: Upon first withdrawal request — or where our systems flag a potential age concern — players are required to submit a copy of their Bangladesh National Identity Card (NID) or valid passport. These documents are verified by our compliance team before the account is fully activated for withdrawals.
• Automated screening: Our platform applies automated behavioural screening during the early stages of an account's lifecycle. Accounts displaying patterns inconsistent with adult users are flagged for manual review.
• Ongoing monitoring: Age verification is not a one-time check. x99 reserves the right to request additional identity documentation from any player at any time if a concern arises.

Protecting Young People

If you share a device with young family members in your household in Dhaka, Chittagong, or elsewhere in Bangladesh, we strongly recommend the following measures to prevent underage access to x99:

• Always log out of your x99 account when you finish a session, especially on shared or family devices.
• Never save your x99 login credentials in a browser profile that is accessible to minors.
• Enable device-level parental controls or use dedicated internet filtering software to block gambling websites on devices used by children.
• Keep your account credentials strictly private — do not share your password with anyone, regardless of age.

Sometimes the most responsible thing a player can do is step away from the platform for a short period. x99 offers structured time-out options that temporarily suspend access to your account without permanently closing it. A time-out is different from self-exclusion in that it is a shorter, reversible pause designed to give you breathing room rather than a long-term break.

What Happens During a Time-Out

During an active time-out period, the following restrictions apply to your x99 account:

• You cannot log in to your account via the website or any other channel.
• All active bets placed before the time-out began will be settled normally according to their outcomes.
• Your account balance is preserved in full — no funds are at risk during a time-out.
• You will not receive any promotional emails, bonus offers, or marketing communications during the time-out period.
• Your account data, history, and preferences are saved and will be fully accessible when your time-out expires.

Session Time Reminders

Even outside of a formal time-out, x99 provides in-session reminders to help you keep track of how long you have been playing. After every 60 minutes of continuous activity, the platform will display a session duration notification. You can configure these reminders to trigger at shorter intervals (30 minutes or 15 minutes) by contacting [email protected].

Problem gambling is not always obvious — it can develop gradually over months and affect people from all walks of life, including players in Dhaka, Chittagong, Sylhet, and every other part of Bangladesh. Recognising the early warning signs is the first step toward addressing the issue. The following behavioural patterns may indicate that gambling is becoming a problem for you or someone you know.

If you recognise three or more of the above signs in your own behaviour, we strongly encourage you to take the self-assessment checklist in the next section and to reach out to x99 support or a professional counselling service. Acknowledging a problem is a sign of strength, not weakness — and help is available.

If you believe gambling is negatively affecting your life, you do not have to face it alone. x99 is committed to connecting players in Bangladesh with the support they need. Whether you want to talk to our team, set up protective account controls, or seek professional counselling, the options below are available to you right now.

Additional Responsible Gaming Guidance

Beyond the tools and support channels above, x99 encourages all players to adopt the following habits as part of a healthy gaming routine:

• Set a budget before you play. Decide on a fixed amount in BDT that you are comfortable losing before you open the platform. Treat this amount as the cost of entertainment — not as an investment.
• Never gamble to solve financial problems. Gambling is not a strategy for generating income or recovering from debt. The house always has a statistical edge over the long term.
• Take regular breaks. Even if you are winning, step away from the screen periodically. Prolonged sessions increase the risk of impulsive decisions.
• Balance gambling with other activities. Maintain hobbies, social connections, and activities outside of gambling. A balanced lifestyle reduces the risk of gambling becoming a compulsion.
• Track your spending. Keep a personal record of how much you deposit and withdraw each month. If your net losses consistently exceed your entertainment budget, it is time to use x99's limit tools.
• Avoid gambling under the influence. Alcohol or other substances significantly impair judgment and increase the likelihood of reckless betting decisions.
• Do not gamble when emotionally distressed. Gambling after an argument, during a period of anxiety, or when you are feeling low is a known risk factor for problem gambling. Wait until your emotional state is stable.